If the reason for rejection of your invoice does not appear in the FAQ of main reasons for technical rejection*, it is because it is an error generated by the body receiving the invoice itself (commercial error).
The reasons for rejection can be commercial or technical:
Commercial rejection (by the administration)
- What happened? The public body that received the invoice has decided to reject it for reasons related to the content (for example, errors in the amount, concept or other details). In this case, the invoice will appear as “Registered” previously.
- What to do? If the reason for the rejection is not clear, contact the administration directly to which you sent the invoice to find out the reason and how to resolve it.
Technical rejection (automatic, from the platform)
- What happened? The electronic invoice platform has detected a technical error and automatically rejected the invoice (for example, if mandatory information is missing or the format is incorrect).
- What to do: Review the technical rejection error codes to identify the issue and correct the invoice before resubmitting it.
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