Contact AOC Support
Click on the option that matches the support you need:
I have questions or issues with an invoice sent to the Generalitat (Department or dependent organizations)
At AOC, we can assist with invoices sent to local bodies (Town Councils, County Councils, etc.) and Public Universities.
For invoices sent to the Generalitat, contact the Support for Electronic Invoicing for Suppliers of the Generalitat of Catalonia.
I want information about invoice payment
AOC does not manage payments for invoices from other administrations.
Contact the organization to which you sent the invoice if you have any questions regarding its payment.
I have questions about how to invoice or the main service errors
Check out the following articles:
I am a public administration and have questions or issues with the e-FACT service
For support as a public administration, consult:
- Local administrations and universities: e-FACT Administrations Support Portal
- Generalitat or its public sector: Generalitat’s Electronic Invoicing Support Website
I need more help with identification
Phone
Wait times may occur
900 90 50 90 (toll-free)
931 22 32 23 (calls from abroad)
Monday to Friday from 8 am to 7 pm